About this project

A homeowner in Scarborough contacted us after their roller door went crooked and would no longer go up or down.

When our technician arrived, one side of the door curtain had come out of its guide track, leaving the door sitting on an angle in the opening. With the curtain jammed, the opener could not move the door in either direction.

Our technician fed the curtain back into the guide, realigned the door so it sat level in the opening, and checked that it ran cleanly through both tracks from top to bottom.

A full door service was then carried out, including a check of the spring tension inside the drum, so the door stays balanced and the opener is not working harder than it should.

The client was quoted a $79 call-out fee upfront, which was waived when they went ahead with the repair.

A door that has come off its track can usually be put right without new parts. Realigning it quickly stops the curtain from creasing or the guides from bending, which would turn a simple repair into a much bigger one.

Job details

Location: Scarborough, WA

Door and service type

  • Residential Garage Doors
  • Roller Doors
  • Garage Door Repair

Work carried out

  • No new parts required: roller door realigned on its tracks
  • Full Door Service

Price

  • Off-Track Realignment and Full Door Service $470 + GST

Photos from this job

Services used on this job

More garage door work near Scarborough: garage doors in Wangara or all our recent jobs.

What Our Customers Say

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Wilson Vallecilla profile picture
Wilson Vallecilla
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Great service from Slide & Glide Garage Door. They were able to service my garage door on the same day I called, and I can definitely notice the difference in how smoothly it operates now. Special kudos to Owen, who provided the service — very professional and did a great job. I highly recommend them and will definitely continue using them for my regular garage door maintenance.
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Robert heard profile picture
Robert heard
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Owen was great , on time , explained in detail what he was doing and a very professional job. I would certainly recommend slide and guide
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zach mcleod profile picture
zach mcleod
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Great workmanship very reliable and quick to come out and fix what needs to be fixed big thanks to Owen for fixing our garage door
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Jason H profile picture
Jason H
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Great service. The team (Owen) quickly mobilised to fixed an issue I had with a garage door that wouldn't close.
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Nick Turley profile picture
Nick Turley
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Owen was great fast service same day service
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Oliver Dexter profile picture
Oliver Dexter
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Owen came around and in no time at all figured out why my roller door was no longer working and fixed it up for me on the spot. Nice guy, worked hard, and cleaned up after. Very happy with the service he provided on Slide and Glide's behalf. Will definitely be using this company again.
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Brian Zheng profile picture
Brian Zheng
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Owen came out to fix our garage door today and provided excellent service. He responded very quickly and was able to come almost immediately. He was professional, friendly, and paid great attention to detail throughout the job. He took the time to explain what was wrong, what needed to be fixed, and made sure we understood everything before completing the work. The whole process was smooth and efficient. Really happy with the service and would highly recommend Owen to anyone needing garage door repairs!
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Peter Bradshaw profile picture
Peter Bradshaw
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Owen was fast, efficient and very friendly. Highly recommended.
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Jason Fearne profile picture
Jason Fearne
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Service was excellent, technician was very thorough and professional. Gave great advice. Made our door work smoothly once again. Would recommend.
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Henry Vaughan profile picture
Henry Vaughan
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Owen was personable, competent and professional.