About this project

A homeowner in Atwell called us about their tilt garage door, which was out of alignment and no longer running safely with its opener.

On inspection, our technician found the opener rail had come loose from its fixing, the door was sitting out of square in the opening, and the J-hook bracket that connects the opener arm to the door was off centre. The door itself also showed wear and damage from years of use.

Our technician refixed the opener rail, realigned the door in its frame and centred the J-hook bracket so the opener pulls the door evenly. The bottom fixing angles were also resecured to the slab with new anchor bolts.

A full door service was included at no charge, and the door was tested through several open and close cycles to make sure it was working and as safe as possible to use.

We were upfront with the homeowners about the condition of the door. While it is now back in working order, we explained the damage we found and that replacing the door is their best long-term option. Being honest about when a repair is only a short-term fix is part of how we look after our customers.

Job details

Location: Atwell, WA

Door and service type

  • Residential Garage Doors
  • Tilt Doors
  • Garage Door Repair

Work carried out

  • No new parts required: opener rail refixed, door realigned and J-hook bracket centred
  • Full Door Service (no charge)

Price

  • Door Realignment and Repair (labour) $400 + GST

Photos from this job

What Our Customers Say

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Wilson Vallecilla profile picture
Wilson Vallecilla
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Great service from Slide & Glide Garage Door. They were able to service my garage door on the same day I called, and I can definitely notice the difference in how smoothly it operates now. Special kudos to Owen, who provided the service — very professional and did a great job. I highly recommend them and will definitely continue using them for my regular garage door maintenance.
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Robert heard profile picture
Robert heard
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Owen was great , on time , explained in detail what he was doing and a very professional job. I would certainly recommend slide and guide
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zach mcleod profile picture
zach mcleod
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Great workmanship very reliable and quick to come out and fix what needs to be fixed big thanks to Owen for fixing our garage door
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Jason H profile picture
Jason H
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Great service. The team (Owen) quickly mobilised to fixed an issue I had with a garage door that wouldn't close.
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Nick Turley profile picture
Nick Turley
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Owen was great fast service same day service
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Oliver Dexter profile picture
Oliver Dexter
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Owen came around and in no time at all figured out why my roller door was no longer working and fixed it up for me on the spot. Nice guy, worked hard, and cleaned up after. Very happy with the service he provided on Slide and Glide's behalf. Will definitely be using this company again.
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Brian Zheng profile picture
Brian Zheng
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Owen came out to fix our garage door today and provided excellent service. He responded very quickly and was able to come almost immediately. He was professional, friendly, and paid great attention to detail throughout the job. He took the time to explain what was wrong, what needed to be fixed, and made sure we understood everything before completing the work. The whole process was smooth and efficient. Really happy with the service and would highly recommend Owen to anyone needing garage door repairs!
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Peter Bradshaw profile picture
Peter Bradshaw
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Owen was fast, efficient and very friendly. Highly recommended.
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Jason Fearne profile picture
Jason Fearne
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Service was excellent, technician was very thorough and professional. Gave great advice. Made our door work smoothly once again. Would recommend.
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Henry Vaughan profile picture
Henry Vaughan
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Owen was personable, competent and professional.